FAQ

Square One FAQ

Straightforward answers to the questions businesses ask us most often — about our service, our packages, our response times and how we keep your environment secure.

Let's Start a Conversation

Common questions

Everything you need before a first conversation

If you can't find the answer you're looking for, just get in touch.

About Our Service

Packages & Pricing

Support & Response Times

Security & Protection

Getting Started

Working With Us

Still have questions?

If you can't find the answer you're looking for, just get in touch. We're happy to have a straightforward conversation about your situation — no hard sell, just clear information.

Let's Start a Conversation See what we deliver

Real people · Clear answers · Support that feels human

Everything you need before a first conversation

About Our Service

What does Square One actually do?

Who is Square One best suited for?

Do you only work with certain industries?

Packages & Pricing

What packages do you offer?

How does your pricing work?

Is there a long-term contract?

Are there any hidden fees?

Can we start on a lower package and upgrade later?

Support & Response Times

What are your support hours?

How quickly do you respond?

What counts as a critical issue?

Do you offer on-site support?

Security & Protection

How seriously do you take cybersecurity?

Do you help with compliance?

What happens if we have a security incident?

Getting Started

How does onboarding work?

Will there be disruption during setup?

Can you work alongside our existing internal IT person?

What if we already have some tools or licences?

Working With Us

How do you communicate?

What if we're not happy with the service?

Do you lock us into specific vendors or products?

Still have questions?